Return Policy
What is your Domestic U.S. Return Policy?
October’s Very Own stands behind the quality of our products. If you are not completely satisfied with your purchase, you may return your item(s) within 14 days of the delivery date for a gift card. Gift cards may be used in store or online. Returns are now free in Canada and the US.
Returns must meet the following criteria:
- Items must be in new condition: unworn, unwashed, with all original tags attached.
- Returns that are damaged, worn, or without original tags intact will not be accepted.
- Collaborations and limited releases are final sale.
- Undergarments, bodysuits, and swimwear are final sale.
- We do not accept returns for items not purchased from October's Very Own.
Once your returned item(s) have been received and verified, a gift card will be issued to the email address used to place the order. For items purchased as gifts, the gift card will be issued to the gift recipient. Please allow 3-5 business days after your return has been received for the gift card to be issued. During high volume periods, orders may be delayed and processed outside this window.
Gift cards will be in the amount paid for product only. Shipping fees are not refundable.
All sale items are considered final sale and not eligible for return or exchange.
How do I initiate a return?
Online returns for Domestic US orders start here.
You may also bring your item(s) to any of our stores for an exchange or return to gift card. A proof of purchase is required, and items must meet the return criteria above.
Please note that our UK store only accepts returns for items purchased in-store. Online orders cannot be returned to the UK store.
In-store purchases can only be returned for a credit or exchange in store, in the original country of purchase. In-store purchases cannot be returned online. Items returned must meet the return criteria above.
Please note that purchases made at the UK store can only be returned for credit or exchanged at the same UK store.
Exchange Policy
Online purchases that need to be exchanged would have to be returned to the warehouse in the original country of purchase for a store credit, and the preferred item purchased in a new order by the customer. Items returned must meet the return criteria above.
Please note that our UK store only accepts returns for items purchased in-store. Online orders cannot be returned to the UK store.
What is your International Return Policy?
October’s Very Own stands behind the quality of our products. If you are not completely satisfied with your purchase, you may return your item(s) within 14 days of the delivery date.
Returns must meet the following criteria:
- Items must be in new condition: unworn, unwashed, with all original tags attached.
- Returns that are damaged, worn, or without original tags intact will not be accepted.
- Collaborations and limited releases are final sale.
- Undergarments, bodysuits, and swimwear are final sale. We do not accept returns for items not purchased from October's Very Own.
Once your returned item(s) have been received and verified, a return will be issued onto the original method of payment. Please allow 3-5 business days after your return has been received for the refund to be issued. During high volume periods, orders may be delayed and processed outside this window.
Refunds will be in the amount paid for product only. Shipping fees are not refundable.
All sale items are considered final sale and not eligible for return or exchange.
International return shipping fees are at the expense of the customer. To start your online return, contact us to create a return manifest for your order.
Exchange Policy
Online purchases that need to be exchanged would have to be returned to the warehouse for a refund, and the preferred item purchased in a new order by the customer. Items returned must meet the return criteria above.
Please note that our UK store only accepts returns for items purchased in-store. Online orders cannot be returned to the UK store.
Custom International OG Hoodie
This item is made to order with a customized International OG patch. Please allow 14–16 weeks from purchase confirmation for production and shipment.
Custom items are final sale and not eligible for modification, cancellation, return or exchange.
All items in the same order will ship together once your hoodie is complete. To receive in-stock items sooner, we recommend placing a separate order.
We’ll keep you informed with updates as your order progresses.